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Notification of AO (Private Sector)

Notification of AO

When the employee cannot work because of illness or accident (when disabled or AO), the employee must notify their employer and SVb.

To report AO notify AO online: https://ao.svbaruba.org. For instructions, click here: https://www.svbaruba.org/instruccion-ao-online/

It is also possible to call SVb at 527-2782.

Employees from organizations in the private sector that use Medisoft SVb notify AO at their employer.


Process To Notify AO (Private Sector excluding Medisoft SVb users)

  • When an employee is incapacitated to work due to sickness or accident (arbeidsongeschikt or AO), the employee must notify the employer and SVb.
  • Notify AO Online at https://ao.svbaruba.org/. Notification of AO can also be done via phone 527-2782.

For private sector companies that use Medisoft SVb, the employee only notifies AO to the employer. 

  1.   To notify AO use AO Online or call 527-2782. AO notifications can not be accepted any other way!

The hours to notify AO are:

  • Online:
    • Monday to Friday from 7:00 AM to 3:00 PM
    • On weekends, holidays and ATV days (Government offices are closed on ATV) 7:00 AM to 11:00 AM
  • Phone:
    • Monday through Friday from 7:00 AM to 12:00 PM and from 1:00 PM to 3:00 PM
    • On weekends, holidays and ATV days 7:00 AM to 11:00 AM

If you go back to work before or on the third day after notifying AO, there is no need to further contact SVb.

  1. If still sick on the third day, you must request an extension of AO at SVb:
    • Using the AO Online service, request an AO extension online to indicate that you are still sick, from 7:00 AM to 9:00 AM, Monday through Friday.
    • Call SVb Medical Administration at 527-2730 from 7:00 AM to 9:00 AM, Monday through Friday. It is not possible to call any other phone number for this!
    • It is not possible to request an extension on weekends, holidays and ATV days, request the extension the next SVb working day.

When notifying Online or calling 527-2730, you need to:

    • Provide a valid phone number so SVb can call back the same day.
    • Expect to receive a call back the same day (can be called back up to 5:00 PM).
    • In case SVb calls back, and the call is not answered, the AO day will not be approved.
  1. When SVb calls again, you must follow the instructions given, which can be:
    • SVb provides a date to return to work (AG date). If still sick on the date to return to work, notify SVb the same day at 527-2730 between 7:00 AM and 9:00 AM.
    • Receive an appointment for a medical check-up at SVb.
    • One person is allowed per appointment, except for those needing assistance.
  1.  If you have an appointment at SVb, please note the following:
    • You must show your passport, driver’s license, or identity card upon entry.
    • Persons with flu, fever, and coughs are not allowed entry.
    • Follow the instructions given to qualify for compensation.

No contact with SVb at 527-2782

The easiest way to notify AO is to notify AO Online.

If you notify via telephone, be aware that the phone line can be busier in the morning. We recommend calling later in the day or in the afternoon. Please note that you can notify AO all day, and that you don’t need to call SVb before your working hours.

In case of technical failures prevent SVb from taking calls, the employee is left with the obligation to notify AO at work. The employee must continue to try to call SVb.

We recommend following our website and Facebook page (facebook.com/svbaruba) to be informed of the latest SVb news.

Instructions when notifying AO

When the employee notifies AO, the employee can receive the following instructions:

  • If you are still AO on the third day, you must call Medical Administration at 527-2730 between 7:00 AM and 9:00 AM or use the AO Online system.
  • On the first and second AO days, stay home to possibly receive a visit from SVb staff. You may only be absent if going to a doctor, pharmacy, hospital, physical therapist, specialist, or similar.

Employees who do not comply with the given instructions will not receive compensation.

Control at Home

During the AO period, the employee stays home. You can go out only to visit a doctor, pharmacy, hospital, specialist, or similar place.

On the first day of AO, the employee can receive a visit from SVb personnel.

Resuming Work

If you go back to work before or on the third day after notifying AO, there is no need to further contact SVb.

You should notify SVb only if the employee is going to work after the first medical checkup.

  • Before the employee’s set date to resume work (AG date)
  • Before the employee’s set date to receive another medical control at SVb (vervolgcontrole).

In both cases SVb must be notified at 527-2730 that you are resuming work, or make use of the AO Online system.

Call 527-2730

When you call 527-2730, you must provide a valid phone number so SVb can call back on the same day. Be pending for a call from SVb on the same day (SVb can call up to 5:00 PM).
If SVb calls and does not get an answer, the day of AO will not be approved.

Medical Control at SVb

The employee who must receive a medical control shows up at SVb at the time of his appointment. Upon entry, you must identify with a valid passport, driver’s license, or ID card. Follow the instructions of the SVb staff. During the medical control, the doctor determines if the employee remains AO or can resume work.

The AZV card is NOT a valid means of identification.

Incapacitated (Arbeidsongeschikt or AO)

An employee who has been declared AO by the control doctor must inform their employer of the date they must report to SVb for another check.

To better understand the employee’s condition, the control doctor may ask the employee for information related to their medication. Also, the doctor may ask the employee’s permission to receive information from the employee’s home doctor and specialist.

As determined by the Sickness Insurance Law, only SVb doctors are authorized to determine whether an employee is AO or AG.

Work-capable (Arbeidsgeschikt or AG)

An employee whom is determined fit for work by the control doctor must inform their employer of the set date they are to resume work. In case an employee resumes work before or on the third day after notifying AO notification, it is not necessary to notify SVb.

The employee is sick on the date that he is declared AG.

If the employee still/again feels sick on the set AG date, they must call SVb at 527-2730 between 7:00 AM and 9:00 AM for instructions.

If the control doctor determines that the employee is AG after the medical check-up, SVb will not give compensation for this day.

Leaving Aruba during AO

The employee that the control doctor declared AO is not allowed to leave Aruba during the days they are AO without approval from SVb. Only those who must go abroad with an AZV declaration can get permission from SVb to leave Aruba. For all other forms of treatment or any other reason, SVb will not give approval.

If the insured decides to leave Aruba without approval, he loses his right to compensation during his period abroad.

More information

For more information, you can contact SVb by phone at 527-2700, via email at info@svbaruba.org, or by using the contact form:
contact form.