Notification of AO (Private Sector)

Notification of AO ( Private Sector not on Medisoft SVb)

When the employee cannot work because of illness or accident (when disabled or AO), the employee must notify their employer and SVb.

To notify AO use the MiSVb Trahado App: https://www.svbaruba.org/misvbtrahado.

It is also possible to call SVb at 527-2782.

Employees from organizations in the private sector that use Medisoft SVb notify AO at their employer.

Process To Notify AO (Private Sector not on Medisoft SVb)

When the employee cannot work because of illness or accident (when disabled or AO), the employee must notify their employer and SVb.
Notification of AO goes through the MiSVb Trahado App: https://www.svbaruba.org/misvbtrahado. Notification of AO can also be done via phone 527-2782.

Private sector companies that are on Medisoft SVb, the employee only notifies AO to the employer.

Notification of AO goes through the MiSVb Trahado App or through phone 527-2782. AO notifications are not accepted any other way!

Hours to notify AO:

App:
- Monday to Friday from 7:00 AM to 3:00 PM.
- Weekends, Holidays, and ATV days 7:00 AM to 11:00 AM.
Phone:
- Monday to Friday from 7:00 AM to 12:00 PM.
- During weekends, holidays, and ATV days there is no phone service.

If you go back to work before or on the third day after notifying AO, there is no further need to contact SVb. IF initially notified AO via the App, it is possible to indicate that they have returned to work on the App.

If still sick on the third day, you must request an extension of AO at SVb:
- If using the App, request an AO extension on the App to indicate that you are still sick, from 7:00 AM to 9:00 AM, Monday through Friday.
- Call SVb Medical Administration at 527-2730 from 7:00 AM to 9:00 AM, Monday through Friday. It is not possible call any other phone number!
- It is not possible to request an extension on weekends, holidays and ATV days, extension requests can be done on the next SVb working day.

When notifying using the App or calling 527-2730, you need to:

- Provide a valid phone number so SVb can call back the same day.
- Expect to receive a call back the same day (can be called back up to 5:00 PM).
- If SVb calls and does not get an answer the AO day will not be approved.

When SVb calls again, you must follow the instructions given, which can be:
- SVb provides a date to return to work (AG date). If still sick on the date to return to work, notify SVb the same day on the App or phone 527-2730 between 7:00 AM and 9:00 AM.
- Receive an appointment for a medical examination at SVb.
- Only one person is allowed per appointment, except for those needing assistance.

If you have an appointment at the SVb, please take note of the following:
- When you enter, you must show your passport, driver’s license, or identity card.
- People with flu, fever, or cough are not allowed to enter.
- Follow the given instruction to qualify for compensation.

No contact with SVb at 527-2782

The easiest way to notify AO is to notify using our MiSVb Trahado App.

If using the phone to notify AO, be aware that the phone lines can be busy in the morning

In case of technical failures prevent SVb from taking calls, the employee is left with the obligation to notify AO at work. The employee must continue to try to contact SVb.

We recommend following our website and Facebook page (facebook.com/svbaruba) to be informed of the latest SVb news.

Instruction when notifying AO

When the employee notifies AO, the employee can receive the following instructions:

If still AO on the third day, you must use the App or call Medical Administration at 527-2730 between 7:00 AM and 9:00 AM.
On the first and second AO days stay home to possibly receive a visit from SVb staff. You may only be absent if going to a doctor, pharmacy, hospital, physical therapist, specialist, or similar.

Employees who do not comply with the given instructions will not receive compensation.

Control at Home

During the AO period, the employee stays home. It is permitted only to go out to visit a doctor, pharmacy, hospital, specialist, or similar place.
On the first day of AO, the employee can receive a visit from SVb personnel.

Resuming work

If the employee returns to work on the second or third day, notify SVb of this via the MiSVb Trahado App, or call 527-2782.

In case the employee goes back to work after the first medical checkup it is mandatory to notify SVb if this happens:

Before the employee’s set date to resume work (AG date)
Before the employee’s set date to receive another medical control at SVb (vervolgcontrole).

In both cases SVb must be notified using the App or at 527-2730 that you are resuming work.

Call 527-2730

When you call 527-2730, you must provide a valid phone number so SVb can call back on the same day. Be pending for a call from SVb on the same day (SVb can call up to 5:00 PM).
If SVb calls and does not get an answer the AO day will not be approved.

Medical control at the SVb

The employee who must receive a medical control shows up at the SVb at the time of his appointment. Upon entry, you must identify with a valid passport, driver’s license, or identity card. Follow the instructions of the SVb staff. During the medical control, the doctor determines if the employee remains AO or can resume work.

The AZV card is NOT a valid means of identification.

Incapacitated (Arbeidsongeschikt or AO)

An employee who has been declared AO by the control doctor must inform his employer of the date that he must present himself at SVb again for medical control.
To better understand the employee’s condition, the control doctor may ask the employee for information related to their medication. The doctor may also ask the employee for permission to receive information from his/her house doctor or specialist.
As determined by the Sickness Insurance Law, only SVb doctors are authorized to determine whether an employee is AO or AG.

Work-capable (Arbeidsgeschikt or AG)

An employee whom is determined fit for work by the control doctor must inform their employer of the set date they are to resume work. If the employee returns to work on the second or third day, notify SVb of this via the MiSVb Trahado App, or call 527-2782.

The employee is sick on the day he is declared AG.

If the employee still/again feels sick on the set AG date, they must use the App to indicate this or call SVb at 527-2730 between 7:00 AM and 9:00 AM for instructions.
If the control doctor determines that the employee is AG after the medical check-up, SVb will not give compensation for this day.

Leaving Aruba during AO

The employee, that the control doctor declared AO is not allowed to leave Aruba during the days that he is AO without the approval of SVb. Only those who must go abroad with an AZV declaration can get permission from the SVb to leave Aruba. For any other form of treatment or any other reason, SVb does not give permission.
If the insured decides to leave Aruba without approval, he loses his right to compensation during his period abroad.

Declaration of AO (Control Card or AO-Card)

SVb informs the employer of their employee’s sick leave (AO) when the employee has reported sick via the MiSVb Trahado App. If sick leave is reported by phone, the employer is not immediately notified of the report. For all employees who use the MiSVb Trahado App to report sick leave, the employer receives a sick leave notification via the e-mail address registered in the MiSVb portal. For notifications made by phone, no e-mail is sent.

On the MiSVb 2.0 portal, the employer can view all employees who have reported sick leave via the MiSVb Trahado App or by phone in the “Sick Leave Summary” list, which is available in the MiSVb employer portal.

This information is available one day after the employee has reported sick (AO) to SVb. This also applies to the sick leave period that is recorded while the employee is on sick leave.

More information

For more information contact the SVb at telephone number 527-2700, via email at info@svbaruba.org or through this form.